Before
We had a website, a congress platform, a membership database and a mailing tool, and each one knew a slightly different version of who our members were. Every year we reconciled them by hand, and every year the reconciliation took longer.
“The change we noticed first was small and slightly embarrassing: people stopped emailing the secretariat to ask whether their membership was current.”
After
Bringing the site and the member record together removed a category of work rather than speeding it up. Registration knows membership status, so member pricing applies without anyone checking. Restricted resources open for the people entitled to them without a list being maintained.
What surprised us was the effect on the committee. When the numbers stopped being contested, meetings got shorter.
